A relaxing hotel stay or weekend at a resort can quickly turn into a traumatic experience when safety is neglected. From slip-and-fall accidents to negligent security, hotel and resort guests can suffer serious injuries due to the property owner’s failure to provide a safe environment. If you or a family member has been injured at a hotel or resort in Buffalo or elsewhere in Western New York, you may be entitled to file a premises liability claim and seek compensation for your damages.
At Brown Chiari LLP, our attorneys represent clients across Western New York who have been harmed by unsafe conditions, negligent security, or other forms of carelessness on hotel and resort premises. We understand that victims of these incidents are often left dealing with painful injuries, medical bills, emotional distress, and lost wages. Our law firm has the experience and resources to hold property owners accountable under New York law and help you recover compensation.

Under New York State premises liability law, property owners—including hotel and resort operators—have a legal duty to keep their premises safe for guests, customers, and visitors. That includes fixing dangerous conditions, securing the property against foreseeable harm, and hiring properly trained staff. When a hotel fails in any of these responsibilities and someone is injured, a premises liability case may be filed to recover damages.
Common examples of hotel and resort negligence include unmarked wet floors, broken railings, inadequate lighting in stairwells, malfunctioning elevators, lack of security cameras, or negligent hiring of security guards. Each of these failures can result in injuries ranging from broken bones to devastating injuries like traumatic brain damage or spinal cord trauma.
Brown Chiari LLP’s personal injury attorneys investigate every aspect of these cases. We examine incident details, review hotel safety protocols, inspect maintenance records, and analyze whether the property owner took reasonable steps to prevent injury. When a property owner’s negligence causes harm, the law allows victims to seek compensation for both economic and non-economic damages.
Hotels and resorts are responsible for maintaining guest areas such as lobbies, hallways, guest rooms, restaurants, pools, spas, parking lots, and recreational spaces. Injuries on these premises can happen in many ways. Fall accidents are among the most common, especially when hotel staff fail to clean spills or place warning signs near slippery surfaces. Other dangerous conditions may include loose carpeting, uneven stairs, or faulty balcony railings.
Negligent security is also a serious concern. Guests may be injured during a criminal act—such as an assault or robbery—because of broken locks, poorly lit areas, or the absence of trained personnel. In these cases, a negligent security case can be brought against the hotel or resort for failing to provide adequate protection.
Additionally, pools, fitness centers, and spa areas can pose risks if not properly maintained. Poorly maintained hot tubs, broken gym equipment, or the failure to staff lifeguards at pools can result in injuries caused by the property owner’s negligence. No matter the cause, if you’ve been hurt on someone else’s property, New York law gives you the right to take legal action and pursue compensation.
To successfully bring a premises liability claim, you must show that the hotel or resort was aware—or should have been aware—of a dangerous condition and failed to correct it. This may involve reviewing surveillance footage, maintenance logs, inspection reports, and guest complaints. Witness testimony, photographs of the scene, and your medical records can also help establish the link between the hotel’s negligence and the injuries resulting from the incident.
Liability often extends to multiple parties. In some cases, property owners, maintenance contractors, and security companies may all share responsibility. For example, if poor lighting contributed to a fall or an untrained security guard failed to intervene during a violent incident, our attorneys will pursue every avenue to hold those responsible parties accountable.
Brown Chiari LLP’s legal team has years of combined experience in handling complex premises liability cases involving hotels and other commercial properties. We know how to uncover the facts, deal with insurance companies, and pursue maximum recovery for our clients.
Victims of hotel and resort injuries often face steep medical bills, lost wages, and long-term suffering. In many cases, the physical pain is matched by emotional trauma and financial uncertainty. Our firm works to recover damages that reflect the full extent of the harm suffered.
Compensation may include medical expenses, physical therapy, pain and suffering, emotional distress, loss of enjoyment of life, and lost income. If the injuries are permanent or disabling, we also seek future damages to cover continued care and treatment. Every case is different, and we tailor our strategy to each client’s individual needs.
We pursue these claims on a contingency fee basis, which means you pay nothing unless we recover damages on your behalf. Our goal is to help you achieve maximum recovery without adding to your financial burden.

Premises liability cases involving hotels and resorts often involve corporate insurance policies, complex ownership structures, and aggressive legal defense teams. Property owners and their insurers will frequently try to downplay their responsibility or offer minimal compensation. That’s why having an experienced personal injury lawyer is critical.
Brown Chiari LLP has built a reputation in Western New York for successfully handling personal injury cases involving hotels, resorts, and other commercial properties. We represent clients from the first investigation through trial if necessary. Our firm understands how to prove negligence, calculate damages, and navigate New York’s legal system efficiently.
If you or a loved one was injured due to a property owner’s negligence, don’t wait to explore your legal options. Our attorneys are ready to provide the legal representation you need and fight for the compensation you deserve.
Seek immediate medical attention, document the scene, and report the incident to hotel management. Then contact a personal injury lawyer who can advise you on your legal rights under New York law.
Yes. If you were harmed because of poor or nonexistent security measures, you may be eligible to bring a negligent security case. This could involve broken locks, missing security guards, or failure to address known hazards.
You may recover compensation for medical bills, lost wages, pain and suffering, emotional distress, and other damages. A personal injury attorney can evaluate your case and determine the value of your claim.
Liability may extend to the hotel owner, property management company, maintenance contractors, or security providers. Our firm investigates every possible source of liability to ensure all responsible parties are held accountable.
At Brown Chiari LLP, we work on a contingency fee basis. You won’t pay any legal fees unless we successfully recover compensation for you.